FREQUENTLY ASKED QUESTIONS
Ordering Process
The Process
Once you place your order, you’ll immediately receive an email confirmation with your order number. Within 48 hours you will receive the production mockup based on what you mocked up on the site. There you’ll have the opportunity to approve it, or make suggestions for changes and improvements (remember, all of your artwork for an order is FREE. We don’t charge for art design and prep!). Once you’ve approved the production mockup we will go into production. Remember, nothing goes into production without your approval!
Artwork
Yes! When you are designing your product and you upload your image, there will be a pop up that asks how many colors are in your design and what those Pantone colors are. This section is optional and you are not required to input the pantone colors, but if you do, we will match it. If you decide not to input the pantone colors or don’t know them, we will match the colors as close as possible. Keep in mind there are a few products where, due to the limitations of the printing process, exact PMS matching isn’t possible. This information will be listed on each product page.
The higher the resolution the better, but SVG, DXF, and PDF are the best for vector formats. And PNG, JPEG, and BMP are the best for image formats.
Shipping & Delivery
Yes! We help customers all over the world. During checkout you will be able to input your address and we will show you the shipping price based on the products you have selected in your cart and your desired location.
Production times are listed for every item on the site. This is the number of business days it takes to make your item after you’ve approved the production mockup. The number of days for delivery depends on the shipping method you choose. As part of the online order process we show you the shipping charges for ground, 2-day and next-day shipping.
General Ordering Information
Order Info
We collect all applicable taxes for goods and services shipped into New York. If you are based in NY and are exempt from NY State taxes, let us know and we will resolve it.
Yes! We will never go into production until you have approved the production mockup.
You can cancel at any time prior to the order going into production. Once items have been customized with your logo, we can no longer accept a cancellation. If you need to change your order for any reason contact us and we will be happy to assist you.
We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.
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Contact us about any questions or problems you have, and we’ll make sure to answer it as soon as possible
Contact us about any questions or problems you have