FREQUENTLY ASKED QUESTIONS
Ordering Process
The Process
Once you place your order, you’ll immediately receive an email confirmation with your order number. Within 48 hours you will receive the production mockup based on what you mocked up on the site. There you’ll have the opportunity to approve it, or make suggestions for changes and improvements (remember, all of your artwork for an order is FREE. We don’t charge for art design and prep!). Once you’ve approved the production mockup we will go into production. Remember, nothing goes into production without your approval!
Artwork
Yes! When you are designing your product and you upload your image, there will be a pop up that asks how many colors are in your design and what those Pantone colors are. This section is optional and you are not required to input the pantone colors, but if you do, we will match it. If you decide not to input the pantone colors or don’t know them, we will match the colors as close as possible. Keep in mind there are a few products where, due to the limitations of the printing process, exact PMS matching isn’t possible. This information will be listed on each product page.
The higher the resolution the better, but SVG, DXF, and PDF are the best for vector formats. And PNG, JPEG, and BMP are the best for image formats.
Shipping & Delivery
Yes! We help customers all over the world. During checkout you will be able to input your address and we will show you the shipping price based on the products you have selected in your cart and your desired location.
Production times are listed for every item on the site. This is the number of business days it takes to make your item after you’ve approved the production mockup. The number of days for delivery depends on the shipping method you choose. As part of the online order process we show you the shipping charges for ground, 2-day and next-day shipping.
Payment
We accept all major credit cards!
Etchify recognizes your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. You can view our full privacy policy here.
General Ordering Information
Order Info
We collect all applicable taxes for goods and services shipped into New York. If you are based in NY and are exempt from NY State taxes, let us know and we will resolve it.
Yes! We will never go into production until you have approved the production mockup.
You can cancel at any time prior to the order going into production. Once items have been customized with your logo, we can no longer accept a cancellation. If you need to change your order for any reason contact us and we will be happy to assist you.
We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.
Guarantees
We take great care to ensure you have multiple opportunities to review and approve your colors and artwork before your order is put into production. This allows us to ensure your order is produced to your exact specifications. Therefore, all sales are considered final and items cannot be returned or refunded. We want you to be satisfied, so if for some reason you’re unhappy with your order because the product is defective or there is an error in the decoration, please contact support@Etchify.com within 30 days of your order delivery date, and we will work with you to resolve the issue to the best of our ability.
Notes About Our Site
Our Site
The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.
All prices and product information are subject to change without notice.
Account
If you don’t remember your email or username, go to password reset and enter possible email addresses you own. When you enter an email that’s registered with Etchify, you will see a message telling you the reset email was sent.
Old email address?
You need access to the email address on your Etchify account to open the password reset link we email you.
If you don’t have access, here are some options:
- Regain access to the email address if possible
- Create an account and start fresh
Press the log In button at the top right of the screen or go to https://etchify.com/login
If you get an email or error message that your account’s disabled, it’s likely due to the following reason.
Suspected fraudulent activity
If we detect any possible fraudulent activity on your account, or anything else that violates our terms and conditions, we disable it.
How do I get my account back?
If you feel there’s been some confusion, you can contact us.
Note: You may need to provide proof of account ownership, and even purchase or payment details in some cases. It’s good to have these ready.
Affiliate program
Affiliate info
Visit Etchify’s Brand guidelines to ensure you are correctly using our brand assets. By using our brand assets, you indicate your acceptance of our — and you understand that a violation of these guidelines will result in the termination of your trademark usage guidelines Partner account.
You can track your total merchant referrals and how many have successfully paid, you cannot track the revenue of a specific people.
Upon acceptance into Etchify’s Affiliate Program, you will receive access to our third-party affiliate software where you can create and manage your affiliate referral links. When making post, always include your affiliate referral links. Our tracking cookie window is 30 days.
You’re eligible to receive a fixed-bounty for all link purchases. There is no maximum number of people you can refer, we want you to earn as much as possible.
The Etchify Affiliate Program supports payment by direct deposit to your bank account or PayPal. We requires a minimum balance of $10 USD before withdrawals can be made. Affiliates can choose to be paid when their balance reaches a certain amount or on a bi-weekly basis. Please note that regardless of your region/country, all commission payments are made in USD.
We will carefully review your application and in most cases, applications to the Etchify Affiliate Program are processed within 5 business days. If your application is approved, then you’ll receive an email confirming your acceptance and some tools to help you get started.
For denials, Etchify will provide feedback after reviewing you application, letting you know why we denied your application
To apply, you must:
- Have an established audience
- Create original content, such as online courses, seminars, blog posts, or videos
- Have read and agreed to the Etchify Partner Program Agreement
- Or have connections to other businesses (make sure to include them when you tell us why)
Etchify’s Affiliate Program includes entrepreneurs, educators, influencers, and content creators. Who mostly teach about entrepreneurship, while making money with Etchify. The program is free to join as long as you fit our requirements, and allows you to monetize your audience after you’re approved. Earning you commissions from people who
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Contact us about any questions or problems you have, and we’ll make sure to answer it as soon as possible
Contact us about any questions or problems you have